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welcome to this pre-act presentation the idea of this presentation is to equip you with some of the knowledge and tools that you will need to prepare your company for a new CRM system the presentation discusses the practical things you will need to think about with your team so that youre in the best possible position when it comes time for you to approach a vendor to help with the implementation a pre-act weve been helping customers to implement CRM projects for nearly 20 years and so Id like to think that were in a good position to be able to deliver advice my name is ian wicks and i work as a project manager here at pre-act Ive been involved with CRM project since the late 1990s most of the projects were implementing these days of Microsoft Dynamics CRM projects but this video isnt targeted at any particular CRM software a suite it addresses the topics that are relevant to any organization that is considering implementing a CRM system whether you have 10 employees or 10,000 em