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[Music] so my name is Jamon hegerman and uh as introduced I am the head of design for financial services at which is a bank in the US previously I was at adaptive path which is a design firm in San Francisco some of you might know that 2 years ago Capital 1 acquired adaptive path adaptive path then became an internal agency focused on service design my role at adapta path as design director was to build the practice of service design and when we became part of I was responsible for helping to scale service design to the organization a few months ago I decided to take the role of head of design for the financial services division I now lead a team team of 45 designers and researchers and my goal in making that move was to get closer to the business units and to try to push service design further into business as usual I am also on the management team for the service design network service design network has a global conference which is actually next week in Amsterdam and I am the dire