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ummary: Sonia Prabhu discusses Capture's new offering, Service Center CRM, for electronic and appliances companies to manage customer complaints, warranties, and service visits. Once a purchase is made, warranties and maintenance visits can be scheduled for each product. Through the miscellaneous tab on the order details page, warranty and maintenance information can be entered to generate an AMC ticket for field service agents. Agents can view and complete assigned tickets using a mobile application, create job cards, and capture visit charges.