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in this video well show you how to set up your call center youll see how to add a phone line queue assign agents and set up interactive voice response with Wix answers you get a built in call center so you can give your customers phone support with the same platform you use for your Help Center and ticketing system before we start we want to define a few terms youll be hearing throughout the video a phone line a phone line is a physical phone or landline you can use to do inbound and outbound calls a queue queues make sure that your inbound calls get to the right agent or team you may want to have a sales or billing Heel IVR interactive voice response with interactive voice response callers are directed to a specific queue for example you can set it up so that callers here for sales press 1 for billing press 2 this ensures that the caller is sent to the right agent lets start by adding a phone line hover over the Settings icon here click call center and click add a new line enter
