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This video tutorial demonstrates how to set up a call center with Wix Answers. You will learn to add a phone line, create queues for routing calls to the right agents or teams, and set up interactive voice response. Wix Answers provides a built-in call center for offering phone support alongside your Help Center and ticketing system. Key terms to understand include phone line, queue, and IVR. Phone lines are physical phones or landlines for inbound and outbound calls. Queues direct calls to the appropriate agent or team, such as sales or billing. IVR routes callers based on input, such as pressing 1 for sales or 2 for billing. To get started, add a phone line in the Settings section of Wix Answers.