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Jed here to demonstrate how to set up a chat cue in go to these are created for your agents to docHub customers in various ways from web chat to social media platforms please see your online resources to see if this feature is available with your plan also before you begin you must be set up as a user and be assigned the admin role to complete this task this can be done from go to admin if you have access permissions Ill be using the desktop app for this video but go to can be accessed this site Ive already signed in as the user Ryan Noble and this is the home screen take note of the left navigation menu you may see different icons here depending on your go-to plan click the contact center icon on the left navigation menu if you are not seeing that icon like in my case here click the more icon and then click the contact center icon under the admin heading select chat cues if you have previously created chat cues youll see them here click the add chat cue button give the new chat you