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especially I think in accounting where its becoming such a commoditized industry like it is even more important to focus on the customer experience if they love your firm theyre going to tell all the friends the small business world theres no better recommendation than another business owner great point there client experience is something we really all need to be focusing on and yeah if they dont have to be giving you the same documents over and over again or you asking the same questions over and over again which is pretty common right when we have a disorganized process its going to be a better experience yeah it was one of our pain points we had customers coming to us and being like I just told the onboarding team what state I was incorporated in why are you asking me this again and its such a small thing when you think about it but to the customer when youre dealing with their accounting which is such a a personal topic to them right youre dealing with their money in many
