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hi guys welcome back to my channel in this video we will discuss about one of the pain points highlighted by someone so sometimes what happens is talk management just drops us an email asking for the list of incidents along with the list of slas so sometimes the count is not equal in both the list because of a couple of reasons one such reason is that slam was not attached to that particular incident so it is not there in the sla list but it is there in the incident list for that particular week or a month so today we will see how we can figure out those records uh which are not present in both the list so that we can easily create a report and state the reason that that this is the reason because of which this particular incident is not present in both the lists so let me just open the incident list over here and give a condition [Music] that record created on this month so we can see that there are a total of 891 records now let me just open my sla table as well side by side so here...