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In this video, the speaker addresses a common issue where the list of incidents provided does not match the list of SLAs requested by management. This discrepancy can occur when SLAs are not attached to specific incidents. The tutorial demonstrates how to identify and resolve records that are missing from both lists, enabling the creation of accurate reports. The process involves filtering records created within a specific timeframe and comparing them with the SLA table. By doing so, the reasons for incidents not appearing in both lists can be determined and explained effectively.