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The significance of customer delight is highlighted by the fact that 82% of US consumers stop doing business with a brand due to poor customer service. Poor customer satisfaction can greatly impact a business by losing existing customers, dropping sales, and lowering employee morale. To ensure customer satisfaction, collecting feedback at every touchpoint is crucial. Customer satisfaction surveys, like those created with Proprofs Survey Maker, allow businesses to collect actionable feedback and customize surveys to meet their specific needs. Proprofs is a versatile survey tool that makes it easy to ask any question and gather insights quickly and efficiently.
