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- Good afternoon or good morning, everybody and welcome to todays webcast on The Power of Patient Stories for Improving the Patient Experience. My name is Dale Shaller, and Im gonna be moderating our session today, which is presented by the Agency for Healthcare Research and Quality or AHRQs CAHPS User Network. Next slide. Our agenda, we begin today with a brief welcome and an overview from AHRQ describing how the research on patient narrative fits into the overall CAHPS program. And then well move on to two presentations. The first on the Power of Patient Stories or patient narratives to illuminate the patient experience in ways that closed-ended survey questions often dont fully capture. And secondly, how patient narratives can be used in concert with CAHPS survey questions to guide the quality improvement process. And as always, we aim to leave as much time as possible for your questions, which we encourage you to submit at any time during the webcast, and Ill show you how to