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in this video im going to be providing a full user training tutorial on salesforce crm ill be going over accounts contacts leads opportunities cases and a number of different features inside of the salesforce system so if youre new to salesforce or you are just wanting to learn a little bit more about the system this is the perfect video for you ive chaptered this video so youre more than welcome to skip ahead to any specific part of the system you would like to learn welcome to the channel my name is nick thank you ever so much for giving this video a watch hopefully it will be of value to you just before we get into the video if you need any help with salesforce setup or training please check out my website below wed be delighted to help so without further ado lets get straight into the video so once you log into your salesforce system of course you will come to the home screen as you can see we are on the home screen now and this is showing us a number of different components