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[Music] masters service agreement everything you must know a master service agreement is when two parties agree to a contract that will settle most details and expectations for both parties itll state what each group has to do to honor their end of the bargain itll also show which services apply in the masters service agreement the goal of a masters service agreement is to make the contract process faster it also should make future contract agreements simpler a masters service agreement or MSA is also called a service level agreement or SLA it spells out confidentiality the parties agree they wont share company secrets with outside parties delivery requirements the businesses decide who will deliver what and when dispute resolution should issues arise the MSA states how the parties will resolve their conflict geographic locations both groups agree on where the employees will do the job intellectual property rights the parties decide how to handle ownership and usage of all pate