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In this video tutorial, the speaker introduces essential SaaS terminology for new employees and viewers. Key concepts covered include Monthly Recurring Revenue (MRR), distinguishing between gross and net MRR, and understanding expansion, contraction, and reactivation MRR. The video explains churn rates, emphasizing the differences among customer churn, gross revenue churn, and net revenue churn, as well as the significance of negative churn rate. Additionally, it addresses estimating Lifetime Value (LTV) and Customer Acquisition Cost (CAC). The content aims to equip viewers with a foundational understanding of SaaS terminology and metrics.