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Customer satisfaction feedback can be inconsistent, often reflecting polarized opinions. For instance, when reviewing a restaurant, one may encounter extreme views, like praising the best dish ever or criticizing the food severely. This occurs because customers are more likely to leave feedback when they feel extremely positive or very negative. However, most customers have moderate experiences that go unvoiced. To gain a better understanding of overall satisfaction, businesses need to find ways to encourage feedback from those who had decent experiences, rather than just focusing on the extremes.