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hello welcome to wise mind and beauty channel my name is Erica and today we are going to discuss how to answer the phone and how to take a proper booking from the client over the phone basically this video is for people who work in a spa field phone is one of the communication channels with a client that we get bookings via email Instagram messenger still the majority of bookings we get over the phone I know there are a lot of girls or woman who graduate beauty school who finished physiotherapy classes they dream one data open beauty studio or to run their own spa business but to make a wonderful massage or an acquisitive facial its only part of the success the other crucial parts could be as such as appearance location communication and others today I wanted to teach you how to communicate with a client over the phone firstly what you have to do always have a phone with yourself even when you go on a lunch break have it with you or leave it to someone else who has good communication
