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In this video, Erica from Wise Mind and Beauty Channel discusses the importance of properly answering the phone and taking bookings from clients in the spa field. Despite other communication channels like email and social media, phone calls remain the primary way to schedule appointments. Many beauty school graduates dream of opening their own spa, but success depends on more than just good services - appearance, location, and communication are also essential. Erica provides tips on always having a phone with you, even during breaks, and ensuring good communication with clients over the phone.
