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In this tutorial, Ryan Gromfin, a restaurant owner and founder of restaurantboss.com, explains the importance of staff answering the phone properly in setting the culture of a restaurant. He emphasizes the need for a simple script to be used consistently, and recommends roleplaying with staff to ensure they are prepared. Proper phone etiquette is vital for creating a professional image and providing excellent customer service. Staff should be trained thoroughly to ensure they understand and can effectively communicate with callers.
