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when was the last time you called your business and how would you rate that impression [Music] hi Shep Hyken here customer service and experience expert and today Im going to discuss how answering the phone is an extremely important first impression and think about it when was the last time that you called your business so I recently spoke at a conference and after the speech the client gave me a gift the list of everyone in the audience with their contact information and she suggested that I pick up the phone and let everyone know that they should hire me to speak at their next meeting now thats what I call an extremely nice gift well a week later our team picked up the phones and started smiling and dialing we connected with a good number of the people and they responded positively to our calls but thats not what this is about its about how a companys phones are answered and you can probably guess this is going to be more of a rant than a rave now the number of companies that m
