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My name is Juergen Kneifel, Im the lead instructor for the Technical Customer Service program at Everett Community College. So, the program was initially started because we learned that there were a lot of job openings in the Pacific Northwest for these type of jobs and this goes beyond just an ordinary customer service job, this requires being able to address a customers needs over the telephone by answering their calls and by working through a computer screen that would provide data points that need to be entered and so forth. And so the skill set is very unique and it required us to look deeply into what are those skills that employers are looking for. And when we designed the program we actually partnered with a number of companies here in the northwest that have these types of jobs available and are actually filling these jobs We partnered with Comcast, with Frontier Communications and with Puget Sound Energy as just a representative of a few of the companies that weve been wo
