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okay good afternoon good morning everyone depending on where you are in the world um welcome to our it workflows tech talk on password reset uh if youre catching this on the recording on youtube thank you so much for joining us uh just a quick call out there we do have the servicenow community uh youtube channel which is a great resource so if you want to capture that qr code from your smartphone you will be subscribed to our youtube channel so youll get updates about videos like this were going to put out a how-to series around password reset as well thatll be on the how-to playlist on that channel so some some good valuable information there for you to consume my name is patrick im one of the architects here in the the it transformation practice so were going to talk about today were going to talk about uh the value behind automating password reset within your environment were going to go through some deep dive slides around the capabilities uh then im going to show you a d