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The key in business is to listen, ask, be open, and learn from customers and clients. It's important to hear feedback, make positive changes, and view your business from a consumer's perspective. Be open to soliciting feedback and taking action on it to improve your product or service. It can be tough to hear criticism, but it's essential for business growth and success. By putting yourself in the shoes of your customers, you can understand their experience and make necessary adjustments.