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- The key in business is to listen, to ask, to be open and to learn from what your customers and your clients have to tell you about your product or your service. But most importantly we need to be able to hear what they're telling us and make positive changes in our business Hi, I'm Samantha Cunningham Zawilinski, and this week on Hard Facts, we're going to talk About how you need to be open to hearing what your audience has to say. If you're anything like me, your business or the business you work for is your baby. It's your pride and joy, something that you really hold near and dear. And sometimes it gets a little hard to hear feedback. But we need to be open to soliciting feedback and then doing something with it. We need to be able to think about our business critically from the eyes of the consumer. And all too often we forget to do this. So take the seat, the role of a consumer, of a client within our business and hear from them and understand what it's like to be working with...