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hey guys this is Shiraz from integration IT this is a quick video how you can create an agent for your via contact center select so first thing you need to do is you need to log in on your web application and CC MA and then you log in as an administrator or any other admin account you can use and then you can click login and the second thing is what you need to do is you need you need to go to the contact center management okay and if on the left hand side you will see the server and below that you will see the number of the supervisor so you select any of the supervisor you right-click on it and click add agent so now you can see the agent details the area which we need to fill to create an agent so lets create a sample agent sample agent okay just gonna copy this one same and then for our same then this is the login ID so this login ID is is for the agent and make sure the extension what you create on the IP office should be the same so apparently the agent ID and the extension for