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hello my name is brian and im with maple leafs maintenance team today id like to show you the easiest way to submit a maintenance request online via your resident portal think of the resident portal as a direct link to your property manager its a pretty easy process let me share my screen and show you how its done okay to get started simply go to our website mapleleafmgt.com select the residence tab to log on to your online portal there from the main menu youre going to be able to do things like pay your rent check on previously open maintenance requests or submit a new maintenance request by clicking this blue button keep in mind for emergencies where damage is occurring or if you have no heat or water please call our emergency 24 7 hotline at 206 501-3789 issues with appliances such as dishwasher oven laundry or refrigerator please include a picture of the make model and serial number also keep in mind please give us as much detail as possible it will help us resolve the issue m