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hello everyone and welcome to this webinar session on change management my name is Dennis Braganza and I am a part of the vision health esteem so in through decision of change management we shall be covering the following topics first of all well look at what is change management then how a stop can add a change request then we look at the changes request from inside this teachers and world and solving a change request well also look how we can link a change with a CI and incident a problem and a task we shall see that how the dashboard and the calendar can be used for change management we look at the IDL automation and that finally well look at the customized reports for change management so first of all what is a change so change can be defined as an act or process through which something becomes different so if you see this image over here this is of the evolution of a telephone so the first telephone which Alexander Graham Bell made still the one which we are using today that a
