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In this presentation, Arch Bitella, a functional consultant at Western Computer, introduces Dynamics 365, specifically the Asset Management module. He explains the process of submitting a maintenance request when an issue is observed with an asset, such as a potential break or leak, which requires human intervention for corrective maintenance. Arch highlights the ease of submitting maintenance requests via workspaces, a new feature in Dynamics 365 that allows for mobile publishing, enabling users to submit requests directly from mobile devices rather than relying solely on computers.