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hello this is John Joo data product manager at reliable helpdesk this video titled setting up email to ticket demonstrates how supervisors create verify enable edit or delete settings for email addresses reliable hell best interacts with to create tickets during this video youll learn how to specify the email address settings reliable hell desk will query at regular intervals and create new tickets from the messages received at any of those email addresses first signing as supervisor into your reliable helpdesk instance as shown in other video tutorials second click on the Settings menu then click on email to ticket link in the administration group the list of existing settings appears followed by add account link third click Add Account to show the email settings form and to fill out the form you need to know the host address port and protocol of your email service the folder field is set to n box to ensure compatibility with most email providers and you cannot alter its value next