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hi everyone with proactive campaigns you can easily send out particular messages to a specific group of contacts from your zendesk however you will have to create contact lists or ticket lists to add to your email campaigns by the way we added an option to upload a csv file with contacts but this is the topic for a separate video so in this video well show you how to separate your contacts and tickets into lists to target the right audience lets start by creating a user list first of all you have to go to the customer list management menu to do so go to settings list management add new list when creating a list you need to add name description enable share in case you want to share the list between agents and conditions to match the exact group of people you want to target with your emailing campaign now lets see how we can filter your contacts with different conditions filter contacts by tags the first way to separate a contact list by criterion is to add specific tags to users fo