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welcome back to the channel today Ill be going over how to configure emails in your helpdesk using a gmail address first go to your admin panel and then emails click on an email to configure or add a new email Ill go ahead and add a new email the email address and email name are what users and agents will see when alerts and notices are sent to their email the new ticket settings allow you to specify which Department priority or help topic you want new tickets to be assigned when you tickets come in you also have the option to disable auto responses through emails we will just leave all the default settings the email login information is where you will put in the email and password for the email address you will actually be using in your helpdesk these should be the same credentials you would use to log in and see your Inbox go ahead and save changes before moving on to the next step there are a few settings you need to make sure are correct in Gmail first you need to make sure that