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hi and welcome to provide support live chat in this short video tutorial we will show you how to collect valuable information from your chat visitors with the help of customizable pre-chat forms by using pre chat forms you can collect information from a customer such as a name or description of a problem when the customer requests to chat with an agent this information can help direct chat requests efficiently and can reduce the amount of time that agents need to spend collecting information during a chat session to manage your pre-chat form just follow the start chat form fields page in the account control panel here it is lets click the add new field link to see what kind of fields are available the information provided in name and message fields appears directly in the consult room tab and is visible to the operator in the consult chat area while other fields such as text field types email field and selectors appear only in the room details tab of the console capture field allows