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[Music] in this skill youll learn to schedule a timely patient procedure confirm the appointment with the patient and issue all required instructions begin by obtaining from the provider an oral or written order specifying the procedure to be performed hey may I help you yes dr. Walden says I need to have an MRI done of my ankle okay its your left ankle yes and he says it needs to be looked at pretty soon okay I show here hed like it scheduled within a week our radiology department downstairs performs MRIs so Ill just need to get some information from you verify that you have the right patient and gather the patient demographic and insurance information keep in mind that the patients insurance carrier may require pre-authorization their time that works best for you determine the patients availability within the time frame the provider has specified come in next Monday morning okay well try for those two timeframes would you like to take a seat while I talk to radiology thank you
