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ITIL for Foundation service request management the purpose of the service request management practices to support the agreed quality of a service by handling all predefined user initiated service requests in an effective and user-friendly manner service request is a request from a user or a users authorized representative that initiates a service action which has been agreed as a normal part of service delivery for example service requests for replacing a toner cartridge for example service request for information what the hours of the office for example service request for providing a phone or laptop to a user for example service requests for providing access to a file or folder for example complaints about a new interface or compliments to a support team service value chain is an operating model outlines key activities required to respond to demand and facilitate value through creation and management of products and services contribution of service request management to the service v
