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nowadays many companies cannot afford to have an onboard IT support team or theyre too large to be able to handle all IT operations or simply realize that IT is distracting them from their business focus other businesses have mission-critical and cannot tolerate any downtime not to mention the cost of the whole IT department that goes up and up every day so its time to ask for an SLA service level agreement thats what were here to provide you with our call center is ready to answer your calls 24/7 with our SLA when an IT problem occurs regardless of its level of complexity companies are confident that help is only a phone call away our team enjoys the highest industry certifications such as ITIL CCIE Microsoft Oracle HP etc and he is highly trained and specially equipped to answer a companys unique challenges and guarantee that its IT infrastructure is operating at peak performance so why should you have an SLA first of all its much more effective the process is faster and the IT
