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hello Im gonna try this for the I dont know like 10th time I think now I am currently full of cold um so Im very nasally I keep having coughing fits but Im starting to get a little bit tired of people asking me how Ive done this ticket categorization having to type it out every time so I thought you know what lets get this video out lets let you all know how Ive done it tell you why Ive done it and then hopefully you can all do the same thing or similar in your environment to make your life so much better so what are we talking about were talking about ticket categorization now Im going to assure you if youre clicking on this video you know what ticket categorization is however for those who arent aware the ticket categorization is used mainly for me for two things one is for reporting and being able to report on your ticket data down the line is fundamentally really important two is obviously to get it to the right team the right Department the right person to deal with t
