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welcome today we're going to discuss how we bill for support agreement time all information for how we bill for time can be found in our fee schedule at fee schedule that Rudy consulting org to begin we need to discuss what is our support agreement it is preset time billed on the first of the month we always bill for support agreement time the month after work is delivered the reason we do this is to include any overages in time that may occur within that month when you are in a support agreement you need to understand these few items number one all support agreements require rooted care monitoring on all devices to ensure service is proactively managed number two any time above the preset time is considered an overage overages are billed at 120 dollars an hour number three the client will have 15 days to pay the invoice with a grace period of five business days at this time a 1% finance charge will be added to any outstanding invoices that are not paid within 15 days at rudy consulti...
