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In this tutorial video, you will learn how to effectively communicate with customers using Podium, which can help save time and money. Key features covered include managing an inbox to send common messages like payment requests and review invitations, as well as utilizing video chat. Customers may reach out through various platforms such as Google, Facebook, email, texts, or your website, making it challenging to keep track of communications. Podium consolidates these interactions into a single, user-friendly inbox, allowing for efficient responses on the go. The tutorial begins by familiarizing users with the inbox organization, including two sections: "all" and "conversations."