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In this video tutorial, the presenter discusses how to streamline the initial paperwork for new clients using Owls online forms. It covers the creation of customized digital forms that are professional, secure, and convenient. The video includes a walkthrough on how to create forms, send them to clients, and track their progress, as well as addressing common errors and their solutions. To use these features, a premium base plan is required, and users must be either an owner or a banned user in group accounts. The forms builder can be accessed within the manage tab of the Owl account by clicking the plus button to start creating forms.