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[Music] hey everyone and welcome to message desk webinar series my name is taylor your community manager and we have josh on here as well and he is your product manager today were going to be diving into strategies that vet clinics and animal hospitals can use to reduce their phone time and avoid being overburdened with pet owner requests well be taking the next 10 minutes or so to go over how practice managers and vet technicians can improve their pet owner response times decrease appointment no shows and just some general tips for optimizing office outdocHub through text messaging with the recent surge in new pet owners due to covet its no surprise that animal hospitals everywhere are overburdened with quote-unquote urgent requests ive personally seen clinics of all types struggle to service these pet owners on time because theres just so many requests coming from novice pet owners that its very hard these days to even start working because your voicemail inbox is just so packe