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In this Message Desk webinar, community manager Taylor and product manager Josh explore strategies for veterinary clinics and animal hospitals to manage phone inquiries and reduce the burden from pet owner requests. They discuss improving response times, decreasing appointment no-shows, and optimizing office operations through text messaging. The webinar addresses the challenges faced by clinics due to a recent increase in new pet owners, particularly during the COVID-19 pandemic, which has led to an overwhelming number of urgent requests and packed voicemail inboxes for many veterinary practices.