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Mike Cayley from the Automotive Training Institute discusses the "three Cs" to keep work orders organized and clear: Concern, Cause, and Correction. The first C, Concern, refers to the customer's issues—such as squeaking brakes, a leak, or a burnt-out headlight—which should be listed separately rather than combined. The second C, Cause, involves the technician inspecting the vehicle to identify the root of the customer’s concern. Finally, the third C, Correction, outlines what needs to be done to resolve the issue. Together, the three Cs help create a structured narrative that clarifies the customer’s needs and the vehicle's condition.