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The caller, from the Chase Executive Office, is addressing a complaint regarding the deposit of a promissory note. They have received a complaint that was forwarded to their office and seek clarification on the issue. The caller mentions that a representative assured them that the complaint would be noted. They express uncertainty about understanding the details of the complaint. The complaint itself involves the caller's attempt to deposit a promissory note at several local Chase banks, citing that, under UCC codes, a signed promissory note is considered legal tender.