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today we are going to learn how to create a satisfaction survey and happy Fox satisfaction surveys let your customers are end-users rate the support experience they received on the ticket they submitted these surveys can be triggered automatically and manually any time an agent replies to a ticket when marking a certain status on the ticket for example closed or an agent can manually trigger the survey notification at any point in time while working on a ticket lets navigate to the main menu at the top left and select satisfaction surveys under the manage tab to create a satisfaction survey click the plus icon here and well begin by choosing the automatic sending rule first in todays example we will choose to send the survey automatically any time the agent replies to the ticket along with moving the ticket status to closed underneath well select the close status and the option below that allows your agents to trigger the survey manually from any ticket through the trigger survey