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To automate emails for negative CSAT surveys, navigate to the Admin tab, then to Workflows, and select Automations. Click on Tickets and then Ticket Updates, followed by New Rule. Name the rule and set conditions: under "when an action is performed by," choose Requester; in "involves any of these events," select "Customer feedback is received" and then "Extremely dissatisfied." To include additional ratings, click on "Add event." Under "on tickets with these properties," select "match any of the below" and choose "if source is email." In "perform these actions," select "send email to requester," and fill in the subject and description. Preview the rule, then save and enable it. This setup will trigger an email whenever a negative CSAT rating is received.