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In this tutorial, Kevin explains how to perform a mail merge using Word, Excel, and Outlook. He compares mail merge to the customized monthly bills sent by electric companies, emphasizing its ability to personalize documents like envelopes, letters, or emails with individual information. To begin, he opens Microsoft Word and creates a new blank document. He then focuses on the "Mailings" tab, setting the stage for the mail merge process. Kevin’s aim is to demonstrate how to effectively use these Microsoft tools for creating personalized communications.