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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, providing benefits such as upgrade, version migration capabilities, and access to the latest software releases and ongoing improvements. It ensures version compatibility with customers and suppliers, and includes unlimited technical support. While technical support is available without an SMA, it incurs a fee of $150 per issue. To order an SMA upgrade, customers need to receive a quote and submit a purchase order, with updates sent about a week later in an SMA kit. This kit includes a pen, a USB flash drive, and an agenda book.