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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, providing benefits such as access to the latest versions, ongoing development, version compatibility for customers and suppliers, and unlimited technical support. While technical support is available from Canadian Measurement Metrology without an SMA for a fee of $150 per issue, an SMA offers more comprehensive benefits. To order an SMA upgrade, customers need to receive a quote and then submit a purchase order. Upon completion, updates are typically sent within a week in a kit that includes a pen, a USB flash drive, and an agenda book. The flash drive contains relevant materials.