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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, offering advantages such as access to the latest software releases, ongoing development, version compatibility for customers and suppliers, and unlimited technical support. While technical support can be obtained without an SMA for a fee of $150 per issue, having an SMA ensures greater benefits. To order an SMA upgrade, a purchase order is required after receiving a quote, and updates will be dispatched within about a week. The SMA kit includes a pen, a USB flash drive, and an agenda book, with relevant materials on the flash drive.