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In this tutorial episode, Benitez discusses how to send emails using a queue in Dynamics 365. He begins by briefly reviewing his previous episodes, which focused on sending emails with defined templates using user accounts as senders. This time, he introduces the concept of sending emails from a queue, particularly useful for generic email addresses like "no reply," commonly employed in customer service settings. Benitez will demonstrate this by using a familiar use case from an earlier episode, where an email template is associated with emails sent to a single recipient. The tutorial aims to provide practical insights into this approach.
