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hi everyone its Benitez here welcome back to my youtube channel and todays WTF episode Im gonna share with you all how you can send an email using a queue for the agenda Im gonna quickly talk about my last two WTF episodes followed by the use case and were gonna jump straight into the demo in my last two WTF episodes I shared with you all how you can send an email using an email template that youve defined in c.d.s or in dynamics 365 in both use cases I was using a user account as the sender this time around Im going to share with you all how you can send it from a Q so Q is really great when you want to send from a generic email address such as a no reply and this is typically used in customer service centers so this is what Ill go through today so in my use case its gonna be the same use case that you saw in my WTF episode 21 where I was sending to a single recipient using an email template and this is where an email template is associated to net email that is sent every tim