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hello welcome to the wining university post office how can I help you I like to purchase some certified mail okay thank you so the first thing we do when we have to do certified mail is to place the mail piece on the scale next were going to insure that this matches the mail piece on the scale in our example its a letter now were gonna type in the account were going to click the account button and then we have a prompt here in this example lets say accounts payable wants to send out this piece its a little type in account scroll down to highlight all accounts payable and hit enter to select the account now we have to add certified in the return receipt to do that we click on this money button here then were going to check off four five and six certified and return receipt then were going to accept and thats the total to send this piece now let me know how much it costs to send this certified were going to pick up the certified and return receipt okay first thing were going