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do you give them copies and quotes or make them sign an agreement when I first started I always used my Facebook business page in venmo I didnt really have in terms of service that my customers had to agree to my first year of scooping I had a lot of appointments they would tell me it would be two to three months worth of dog poop and it was actually six months worth of dog poop but because I gave them a flat rate I didnt have the courage or the balls to tell them hey you need to pay me more I lost out on a lot of money in my first year of scooping every time I send a brand new quote out I always request a deposit typically fifty percent of what the quote is and I also send them a terms of service thats attached to the quote so Ive been able to save myself a couple of times whenever a customer comes back to me after I finish their appointment and ask me why Im charging them more than I initially quoted them for I just show them the terms of service all the costs that they agreed