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In this video tutorial, Mathew explains how to create a Service Level Agreement (SLA) using legal templates provided online. He guides viewers to the link for the legal templates available below the video, directing them to the "Business Forms" section. Mathew demonstrates how to utilize the search feature to find the SLA template and begins outlining the key components needed in the document. He emphasizes entering the transaction type, which is "sales of goods or services," and provides steps for including the service provider's information, such as address and contact details, as well as the buyer’s information. He highlights the importance of describing the service accurately.