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A Master Service Agreement (MSA) is a contract between two parties that outlines their obligations and expectations, streamlining the contract process for current and future agreements. The MSA specifies applicable services, confidentiality terms to protect company secrets, delivery requirements detailing who delivers what and when, and dispute resolution methods for conflict. It also designates geographic locations where work will take place and addresses intellectual property rights regarding ownership and usage of material. MSAs are also referred to as Service Level Agreements (SLAs) and aim to simplify business relations.