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In this tutorial, Jessica from Printavo explains how to convert a quote into an invoice and send a payment request using their shop management software. She starts by guiding users to their account to customize invoice statuses. Selected statuses indicate a quote, while deselected ones signify an invoice. She demonstrates this by navigating to an invoice on the calendar, showing that it appears as a quote with the number 4355. After changing the status to a deselected one, it updates to show a new invoice number. This process helps users manage their quotes and invoices effectively.