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In this video, Brian Hayes, a Salesforce and Pardot consultant, addresses the question of whether Salesforce can send automated emails. The answer is yes, but with some nuances. Salesforce offers various products, including the core Sales Cloud and Service Cloud, alongside marketing-specific tools designed primarily for email automation. While the main focus of the Sales and Service Clouds is not email automation, both can still send automated emails. Understanding these capabilities and the default options available is essential for users looking to implement automated email processes with Salesforce.